Certifications

"Learning is a treasure that will follow its owner everywhere." - Chinese Proverb

ITIL 4 certification is a globally recognized credential that demonstrates knowledge of IT Service Management (ITSM) best practices. ITIL stands for Information Technology Infrastructure Library.

ITIL 4 Specialist: Create, Deliver and Support certification is for IT practitioners and leaders who design digital products and services, and who deliver and support them to agreed levels. This includes development, deployment, and monitoring activities.

ITIL 4 Specialist: Drive Stakeholder Value certification is for IT professionals who foster relationships with stakeholders to co-create value. For anyone who manages customer journeys, experiences, or expectations. Studying and taking this exam soon.

SimpliLearn Certified Instructor helping professionals around the world master IT service management and obtain ITIL 4 certifications.

A/CCRF is to enhance understanding and application of the NIST cybersecurity framework within various organizational contexts, focusing on cyber resilience and strategic risk management.

A Salesforce Administrator is responsible for managing and customizing the Salesforce CRM platform , ensuring users can effectively utilize the system by configuring settings and managing access.

CompTIA Security+ is a global certification that validates the baseline cybersecurity skills necessary to perform core security functions and pursue an IT security career.

CompTIA Network+ validates the core skills necessary to establish, maintain, troubleshoot and secure networks in any environment, preparing you for a rewarding career in networking and cybersecurity.

Certified Predictive Index Analyst - PI helps companies understand how their people think and work so they can build dream teams, create better work, and foster a better world.

Work Experience

With over 15 years of experience in IT service desk and call center operations leadership, I specialize in optimizing support teams, improving service delivery, and enhancing operational efficiency.

My expertise is leveraging ITIL 4 principles and strong communication strategies to drive exceptional customer experiences and business success.

Team Leadership

I lead high-performance IT teams with a focus on service excellence, accountability, and continuous improvement. My leadership style emphasizes coaching, clear communication, and results-driven collaboration. By aligning team goals with ITIL 4 best practices, I foster a culture of ownership and adaptability that empowers employees to solve problems proactively and deliver consistent value to the business. I have successfully led distributed support teams, improving SLA compliance, boosting morale, and reducing turnover through mentoring and operational clarity.

Contact Keith Rogers